It still amazes me that from one small conversation a whole new partnership can be formed. From a simple enquiry about a checked shirt Kylemark now produces the full range of workwear for the Chartwells Independent part of the Compass Group Plc.
Starting over 50 years ago, Chartwells supply meals and housekeeping to independent schools all over the country. Never compromising on quality, whether it be with fresh, tasty, nutritious meals or the efficient, productive cleaning practices, Chartwells Independent is relied upon in countless senior, prep and boarding schools. And the no compromise ethos is also expected in their staff’s appearance.
Luckily Kylemark has the same philosophy. Having over 21 years experience in producing workwear and uniforms we have become synonymous with quality and value. Always prepared to do that little bit extra for the customer.
As I said, our initial contact was concerning a shirt. Chartwells called us on the back of a recommendation from one of their sister companies, Restaurant Associates. Of course, we asked what would be worn in conjunction with the shirts and from there we learned the company were in the process of re-branding a whole new corporate image, known as the Whisk Project.
Chartwells knew exactly their requirements so it was easy for us to initially supply a range of garment samples to be assessed for quality and style. After getting the thumbs up we then went on to produce the fully embroidered or tax tabbed uniform range for Management, Customer Service, Chefs, Porters and Stores. This collection included a wide range of garments, from Corporate suits, shirts, trousers and dresses to Hospitality aprons, polos, cargo pants and waistcoats, as well as an assortment of jackets and accessories.
The range was then presented to the Chartwells Managers at Food Festivals in both London and Bristol. In conjunction with this presentation we also created a 32 page Ordering Guide with the initial uniform range and how to go about ordering online through our popular Uniform Buyer system.
Uniform Buyer is our fully customisable website which allows simple, fast ordering of your chosen corporate uniform at management or supervisor level. It’s a system that works and some of our biggest clients love how easy and hassle free the whole experience is. Walkers, Pepsico, Red Funnel and Babcock are but a few that benefit from this streamlined ordering system.
So, at the end of August, ready for the start of the new term, Uniform Buyer went live. Supplying over ninety units UK wide we initially opened a four week ordering window that guaranteed uniform delivery by start of the school year.
As with all new roll outs there was an initial flurry of calls for help with an unfamiliar ordering system. Kylemark, as always, made sure we were there to help and after the client was walked through the process once they couldn’t believe how easy Uniform Buyer was to use. The orders flooded in and the machinists sprung into action.
Every piece of uniform was branded, whether with embroidery or tax tab; more than 20,000 garments. The team worked tirelessly to make sure Chartwells received their orders on time; no small feat as the Uniform Buyer system ensures each individual employee, over 2000 of them, received their personal ‘man-bag’ packed with their own specific uniform.
The initial rush is now over but the Uniform Buyer website is a constant and as it can be accessed at any time the orders can be placed and turned around in a matter of days.
The feedback from Chartwells Independent has been overwhelmingly positive. Most of the praise is down to Uniform Buyer and it’s ease of use but it’s also for the Kylemark staff. Any problem was dealt with efficiently and swiftly with the minimal of fuss and delay. Chartwells Independent demanded a great service, as they should, and that’s what they get from Kylemark. We look forward to a long and successful association with Chartwells Independent providing the top quality garments they have become accustomed to.
“The teams all love their new uniform and clients love it as well.”
The feedback regarding Kylemark has been brilliant – the managers have said it is easy to order and individual named packages make it so much easier. Returns are easy and the company are great if there are any issues such as queries, sizes or missing items; the Kylemark team are very efficient.
Also the quality of the garments and the bespoke embroidery service to suit the needs of our individual schools has been outstanding. Nothing is too much trouble.
One manager with 30 years Compass service said, “It is the best Compass supplier I have ever dealt with.”
Many thanks for everything you have done to support the delivery of our new Chartwells Independent uniforms.