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FREQUENTLY ASKED QUESTIONSQ. How do you convert design artwork to useable data for embroidering my logo onto garments? Q. How can you tell how many stitches are in my logo? Q. How long will it take to get my order? Q. On future orders do I have to pay a set-up charge for my logo? Q. Do I have to pay a set up charge if I just want text embroidered? Q. How will my order be shipped? Q. Can someone's name or other text be put with the logo? Q. If I can't find a specific item in your catalogue, can you special order or help me find it? Q. What is your return policy? Q. What file format do you accept logos in? Q. If I do not have a scanner and I do not have an electronic file of my logo, what do I do? Q. I don't understand the embroidery process? Q. Does the Embroidery wear off? Q. Will the embroidery thread change colour after washing?
Q. How do you convert design artwork to useable data for embroidering my logo onto garments? A. Design artwork must be converted through a process called DIGITISATION. Your logo is converted into a useable format for the embroidery machines by creating a machine readable program of stitches. Q. How can you tell how many stitches are in my logo? A. The number of stitches is a factor of the overall size of the logo and its complexity in the way of colours and shapes within the logo. The number of stitches in an average logo is circa 5000 - 10000 stitches. Q. How long will it take to get my order? A. From the point of a confirmed order from a new customer, we would arrange to get the logo digitised and then we produce a sample on a piece of fabric and send it to the customer for their approval. This process takes about 5 working days. Once the logo has been approved, the garments are normally ready within a further 10 -14 working days. Quicker turnarounds can be arranged please call. Q. On future orders do I have to pay a set-up charge for my logo? A. No, the set-up charge is payable only once which is incurred only with your first order. We store your logos on our computer and the designs can be reproduced over and over again exactly the same each time without any further set up charges. Q. Do I have to pay a set up charge if I just want text embroidered? A. Yes, £20 plus vat if your first order is less than 24 garments. If more than 24 garments the fee is waived. You can choose from many different text fonts in our catalogue. If the font you require is not there we will have to charge a set up. Email us your text for a quote. Q. How will my order be shipped? A. For all orders we use overnight carriers who guarantee next day delivery. If your order is to be delivered in the Ayrshire or Glasgow are we use our own van. Q. Can someone's name or other text be put with the logo? A. A logo often includes some text showing the name of the business etc. and the price we quote includes the cost of the same embroidery on each garment in one position. We can embroider individual names on garments with each garment being personalised for a small additional fee. Please ask us for a quote for exactly what you require. Q. If I can't find a specific item in your catalogue, can you special order or help me find it? A. Yes, we have many sources of supply that enables us to meet almost every requirement. If you cannot see what you want, please give us a call or send an email and we will try to source what you want at a competitive price. Q. What is your return policy? A. Once we have embroidered a garment, it is not returnable. Approximate sizes are given in our on-line catalogue, please refer to this. We can arrange for size samples to be sent to you carriage free. They are chargeable but a full credit will be given when they are returned in perfect condition to us within 28 days unless otherwise agreed. If any garment is found to be faulty, our policy is to replace the garment as quickly as possible without charge (the replacement garment must be the same size). Q. What file format do you accept logos in? A. We are a PC based company. We can read most files, although we prefer you to send your artwork in Jpeg format. Your logo will then be digitised as explained above. Q. If I do not have a scanner and I do not have an electronic file of my logo, what do I do? A. The best thing is to mail to us a paper copy of your logo or a letterhead or whatever you have or even a sketch of your layout. For embroidery we always send a sewn sample of your embroidered logo on a piece of fabric before we apply it to a garment or a hat. Q. I don't understand the embroidery process? A. If you have questions, which have not been answered, we welcome receiving an e-mail or a telephone call and we will always seek to provide answers to your questions. The Embroidery is carried out by computerised machines which sew your design through the garment making it permanent. Q. Does the Embroidery wear off? A. No. The logo is permanent and will last as long as the garment itself. Q. Will the embroidery thread change colour after washing? A. No. All our threads are colour fast and guaranteed not to run during washing. However, to be ultra cautious you should never iron an embroidery when it is still damp from the wash. Never iron a print.
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